Cross Way House
At a Glance
The information you need to decide whether this home warrants a closer look.
Residential homes
Staff warmth score
of reviewers answered yes
Good to know
- Registered beds24
- SpecialismsCaring for adults over 65 yrs, Caring for adults under 65 yrs, Dementia
- Last inspected2019-07-16
The Evidence
What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.
What families say
The eight family priority themes
- Staff warmth55
- Compassion & dignity60
- Cleanliness60
- Activities & engagement50
- Food quality50
- Healthcare55
- Management & leadership40
- Resident happiness55
What inspectors found
Inspected 2019-07-16
Is this home safe?
Is the care effective?
The Effective domain was rated Good at the May 2019 inspection. This covers care planning, staff training, access to healthcare, and nutrition. The published report does not describe specific care plan examples, GP access arrangements, dementia training content, or food provision. A Good rating indicates inspectors did not find widespread gaps in these areas at the time of inspection. Because the report contains no specific detail, it is not possible to assess the depth of effectiveness from the published findings alone.Is this home caring?
The Caring domain was rated Good at the May 2019 inspection. This covers staff warmth, dignity, respect, and how well staff know the people they support. The published report records no direct quotes from residents or relatives and no specific inspector observations about staff interactions. A Good rating means inspectors did not find concerns about dignity or disrespect at the time, but the absence of specific detail means the published findings offer limited reassurance beyond the headline rating.Is the home responsive?
The Responsive domain was rated Good at the May 2019 inspection. This domain covers whether the home tailors its activities and daily life to individual preferences, how complaints are handled, and how the home supports people at the end of life. The published report does not describe specific activities, individual engagement approaches, or end-of-life care arrangements. As with the other domains, the detail behind the Good rating is not available in the published summary.Is the home well-led?
The Well-led domain was rated Requires Improvement at the May 2019 inspection. This is the only domain that did not reach a Good rating. The published report does not describe what specific concerns inspectors identified or what the home was required to improve. A named registered manager and a nominated individual are listed, but their tenure and continuity since 2019 are unknown. The inspection is now more than five years old, which means the leadership picture may have changed significantly in either direction.
Source: CQC inspection report →
What the evidence base says
Cross Way House provides residential care for adults over 65, with particular experience in dementia care. They also support younger adults who need residential care. The team understands that people with dementia need time and patience as they adjust to new surroundings. Staff work to keep residents engaged and comfortable throughout the settling-in period. All areas worth probing directly during a visit.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Cross Way House Care Home scores 62 out of 100. Four domains were rated Good at inspection, which is encouraging, but Well-led was rated Requires Improvement and the inspection report contains very little specific detail across any area, which limits confidence in the overall picture.
Homes in South East typically score 68–82.Worth a visit
Cross Way House Care Home at 59 Crossway, Havant was rated Good overall at its last inspection in May 2019, having improved from a previous rating of Requires Improvement. Four of the five inspection domains, Safe, Effective, Caring, and Responsive, were rated Good. A review of available information carried out in July 2023 did not prompt a reassessment of that rating. The most important caveat is that Well-led was rated Requires Improvement at the same inspection, and the published report contains almost no specific detail about what inspectors saw, heard, or recorded in any domain. That makes it very difficult to assess what the Good ratings actually mean in practice. The inspection took place in 2019, which is now more than five years ago, and a great deal can change in a care home over that time, including management, staffing, and culture. Before visiting, ask the home what has changed in leadership since 2019 and request to speak directly with the current registered manager.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Cross Way House measures up against the other homes you’re considering. Free account.
In Their Own Words
How Cross Way House describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Thoughtful dementia care that understands the journey ahead
Residential home in Havant: True Peace of Mind
When someone you love needs dementia care, finding a place that truly understands what they're going through makes all the difference. Cross Way House Care Home in Havant takes a patient, understanding approach to helping residents settle into their new surroundings. The team here recognises that adjusting to care takes time, especially for those living with dementia.
Who they care for
Cross Way House provides residential care for adults over 65, with particular experience in dementia care. They also support younger adults who need residential care.
The team understands that people with dementia need time and patience as they adjust to new surroundings. Staff work to keep residents engaged and comfortable throughout the settling-in period.
“If you're considering Cross Way House for someone close to you, arranging a visit could help you get a feel for their approach to care.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Cross Way House Care Home scores 62 out of 100. Four domains were rated Good at inspection, which is encouraging, but Well-led was rated Requires Improvement and the inspection report contains very little specific detail across any area, which limits confidence in the overall picture.
Homes in South East typically score 68–82.Worth a visit
Cross Way House Care Home at 59 Crossway, Havant was rated Good overall at its last inspection in May 2019, having improved from a previous rating of Requires Improvement. Four of the five inspection domains, Safe, Effective, Caring, and Responsive, were rated Good. A review of available information carried out in July 2023 did not prompt a reassessment of that rating. The most important caveat is that Well-led was rated Requires Improvement at the same inspection, and the published report contains almost no specific detail about what inspectors saw, heard, or recorded in any domain. That makes it very difficult to assess what the Good ratings actually mean in practice. The inspection took place in 2019, which is now more than five years ago, and a great deal can change in a care home over that time, including management, staffing, and culture. Before visiting, ask the home what has changed in leadership since 2019 and request to speak directly with the current registered manager.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Cross Way House measures up against the other homes you’re considering. Free account.
In Their Own Words
How Cross Way House describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Thoughtful dementia care that understands the journey ahead
Residential home in Havant: True Peace of Mind
When someone you love needs dementia care, finding a place that truly understands what they're going through makes all the difference. Cross Way House Care Home in Havant takes a patient, understanding approach to helping residents settle into their new surroundings. The team here recognises that adjusting to care takes time, especially for those living with dementia.
Who they care for
Cross Way House provides residential care for adults over 65, with particular experience in dementia care. They also support younger adults who need residential care.
The team understands that people with dementia need time and patience as they adjust to new surroundings. Staff work to keep residents engaged and comfortable throughout the settling-in period.
Management & ethos
The manager at Cross Way House stays closely involved with residents and their families. They take time to understand each person's needs and maintain warm relationships with those in their care.
“If you're considering Cross Way House for someone close to you, arranging a visit could help you get a feel for their approach to care.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
